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Customer Service

RealTrafficSigns.com is a division of Traffic Signs, Inc. Traffic Signs, Inc owns and retains all rights in the website programming applications. The website RealTrafficSigns.com contains copyrighted material, trademarks and other proprietary information of Traffic Signs, Inc. except for the information which is in the public domain or for which you have been given written permission, you may not copy, modify, publish, transmit, distribute, perform, display or sell any such information or pictures. You may not post, distribute or reproduce in any way any copyrighted material, trademarks or proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

CONTACT INFORMATION

Real Traffic Signs
850 Whites Gap Road SE
Jacksonville, Alabama 36265
Phone: 256-435-5014
service@realtrafficsigns.com

ORDERING INFORMATION

RealTrafficSigns.com accepts Visa and Master Card from customers in the United States of America, Canada and Mexico. Please be sure to carefully review your order before placing it. ALL ITEMS PURCHASED FROM THE “SALE” SECTION ARE SOLD AS IS AND ALL SALES ARE FINAL. By making a purchase from the "SALE" section at RealTrafficSigns.com you are confirming that you have read and understand our Returns Policy.

As inventory fluctuates hourly, an item indicated as "in stock" may in fact be out of stock. In this event we make every effort to contact you by email the first business day.

CANCELLATIONS

Cancellation requests must be submitted by e-mail to RealTrafficSigns.com. Include your name and contact information, order number, order date, and reason for cancellation. Every effort will be made to accomodate the cancellation of your order as long as it has not entered into production or has not yet been shipped. Please note that if the item has entered production or has been shipped, the order CANNOT be canceled. In this case you can request to return the item by following the guidelines stated in the Returns Policy.

SHIPPING POLICY

RealTrafficSigns.com will ship your order by the most reliable and economical method. You must provide current and accurate information regarding your physical Ship To: address at the time your order is placed. RealTrafficSigns.com will not ship orders to a P.O. Box address. Most stock items will ship within 2 business days. Check packages for any signs of damage before signing off with the delivery service. Any obvious freight damage must be noted by the driver on the carrier’s receipt upon reception of goods before signing. Please contact RealTrafficSigns.com. For returns of damaged items refer to RealTrafficSigns.com Returns Policy.

ACCEPTANCE TERMS

When placing an order with RealTrafficSigns.com and Traffic Signs, Inc. the purchaser shall use the items from this website as intended and shall for themselves and their officers, employees, agents, heirs, successors, administrators and assigns that the purchaser shall indemnify and hold RealTrafficSigns.com and Traffic Signs, Inc., its officers, employees, agents, successors and assigns to the list of entities released, indemnified and held harmless from any liability which may arise from the any use of any products.

RealTrafficSigns.com and Traffic Signs Inc. are not to be held liable for any injury, death, damages, lost revenues or any consequences that may result from misuse or use of products obtained from RealTrafficSigns.com.

PRIVACY POLICY

This site is owned and operated by Traffic Signs, Inc. Your privacy on the internet is of the utmost importance to us. At RealTrafficSigns.com we want to make your experience online safe and secure. We do not share your information with any other individual, company or business.

Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Our secure online checkout uses SSL (Secure Socket Layers) to provide encryption of data and additional identity protection for our customers.

COOKIES

The shopping cart uses cookies to track shopping sessions and to keep track of each visitor linking them to their shopping cart.

CHILDREN

Parents should always supervise their children while online. RealTrafficSigns.com website is not designed nor intended to collect personal information from children under the age of thirteen (13). So that we may comply with the Children's Online Privacy Protection Act of 1998, we ask that children under the age of thirteen (13) not provide any personal information on this website. RealTrafficSigns.com is intended for adults. You must be at least eighteen years of age to purchase from RealTrafficSigns.com and Traffic Signs, Inc. By using this website you represent and warrant that you have the right, authority and capacity to enter into an agreement and to abide by all of the terms and condition of this agreement.

RETURNS POLICY

All items purchased from the "SALE" section are sold AS IS AND ALL SALES ARE FINAL.

To return undamaged items please follow these steps:

  1. Contact RealTrafficSigns.com within 5 business days to receive a Return Item Number (RIN).
  2. Repack items securely for shipment back. All signs must be returned with original slip paper between each face of the signs.
  3. The address for returns is:
    Real Traffic Signs
    Returns Department
    850 Whites Gap Road SE
    Jacksonville, Alabama 36265
  4. Write the Return Item Number next to the shipping label.
    • Signs must be returned unscratched, dent free, unused, etc.
    • The Return Item Number will expire 15 days after issuance.
    • Items returned without the RIN will be rejected at the receiving dock.
    • There is a 15% restocking fee for return items.
    • The customer will be responsible for all shipping costs on returns.
    • Credits will be issued after the items have been received, the quantity verified and the material has been inspected for damage.

To return damaged items please follow these steps:

  1. Contact RealTrafficSigns.com within 5 business days to receive a Return Item Number (RIN).
  2. Repack items securely for shipment back. All signs must be returned with original slip paper between each face of the signs.
  3. The address for returns is:
    Real Traffic Signs
    Returns Department
    850 Whites Gap Road SE
    Jacksonville, Alabama 36265
  4. Write the Return Item Number next to the shipping label.
    • ALL items must be inspected for visible damage before signing for the reception of products. If items are visibly damaged, do not sign and notify the delivery person immediately. Before signing, have the delivery person make a detailed explanation of the damages.
    • The Return Item Numbers will expire 15 days after issuance.
    • Depending on the situation, the customer may be responsible for all shipping costs on returns. If RealTrafficSigns.com is paying for shipping, we will instruct you on the best way to return the items.
    • Items returned without the RIN will be rejected at the receiving dock. 
    • Credits will be issued after the items have been received, the quantity verified and the damaged material has been inspected.

 

 

Customers may be asked to take digital pictures and email them to RealTrafficSigns.com.